Montigo Resorts Somerset at Charlton House
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Shepton Mallet

Montigo Resorts Somerset at Charlton House

Homestay
Charlton Rd, Shepton Mallet BA4 4PR, UK, Shepton Mallet, Somerset, BA4 4PR, United Kingdom
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Highlights
Delicious breakfast
Lots to do
Free parking
Pets welcome
Amenities
Wi-Fi in public areasFree
Sauna
Tennis court
GymFree
Indoor swimming poolFree
Restaurant
Bar
Parking
All Amenities
Property Description
Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district, within a 5-minute drive of Kilver Court and Royal Bath and West Showground. This spa hotel is 15.2 mi (24.4 km) from Longleat Safari and Adventure Park and 15.9 mi (25.7 km) from Cheddar Gorge.
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7.9/10
Good
Cleanliness7.9
Amenities7.9
Location7.9
Service7.9
All 72 Reviews
Surroundings
Airport: Bristol Airport
(34.1 km)
Train: Castle Cary Railway Station
(10.7 km)
Train: Frome Railway Station
(18.0 km)
Landmarks: CrossFit Mendip
(380m)
Landmarks: Coopers Mead
(800m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Family Suite
3

Family Suite

2 single beds and 1 double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Classic Double Room
15

Classic Double Room

1 double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Junior Suite
12

Junior Suite

1 king bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Superior Double Room
27

Superior Double Room

1 double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Standard Room
11

Standard Room

1 double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Suite
5

Suite

1 king bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Electric fan
Room Details
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Classic Twin Room
13

Classic Twin Room

2 single beds and 1 double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Deluxe Double Room
17

Deluxe Double Room

1 double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Guest Reviews

7.9/10
Good
72 reviews
Verified Reviews
  • Cleanliness7.9
  • Amenities7.9
  • Location7.9
  • Service7.9
Average for similar properties in Shepton Mallet
Most Mentioned
AI Summary
The staff is commended for excellent customer service. Guests enjoy a comfortable, spacious room with a private garden. The bathroom has multiple amenities for convenience.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 14, 2025
On paper, it seemed to be the ideal getaway for us; a couple looking to unwind without the kids, but unfortunately turned sour the moment we arrived. We booked the Junior Suite - the second most expensive offering - for a single night as part of the 'suite retreat' package. As we went through the online checkout process the three-course dining option was displayed as an upsell, including the available menu. Okay, sure. We were planning to dine in the restaurant anyway and the menu appealed to us both. With £104 added to the bill, we completed the purchase, £388 lighter but all set. It started with high hopes; the resort was responsive to my request for afternoon tea instead of champagne - it'd be a shame to drink alone with my wife being pregnant. The resort contacted me quickly to discuss check-in times and to collect my details. A great start. Upon arrival, we entered the reception lobby amid a spat between hotel management and a group of guests. I don't know the full picture but I certainly agree with the guest perspective given our experience. We waited to be greeted, not particularly long, but longer than anticipated. The manager who greeted us was muddled - We explained who we were and that we had afternoon tea booked for 1 pm. We were told to wait until 1 pm whereby we would then be free to roam the resort. Odd, I'd of thought we'd be having afternoon tea at 1 pm seeing as that was the time we had booked. Alas, we waited in the reception area and were provided coffee - fair enough. As 1 pm bids farewell, we decided to speak with Crystal who seemed to be in control of the dining area and bar. She put us right - sat us down, arranged drinks and afternoon tea shortly followed. It was a decent spread, though rather weighted towards sweet treats with only four 'sandwiches' and no other savoury options. It was tasty enough but too much sugar. The waiter boxed the remaining sweet treats for us to enjoy later - brilliant. We head back towards reception to enquire as to when our room would be ready. It had been ready at 1 pm. Okay, understandable, we must have misinterpreted our first interaction at reception. We were shown to the 'Garden Room (30?)'; peaceful, removed from the main building and initially quite impressive. We unpacked and headed to the Spa - included in our booking - for a little relaxation and warmth. Unfortunately, this is the point where things go downhill quickly. Upon entering the spa the receptionist informed us that there had been a 'mare' - short for nightmare - and that both the jacuzzi and steam room(s) were out of order. We were however told that the pool and showers were still operational. Hmm. We stepped into a tepid 'pool', not big enough or deep enough to do more than potter around, clinging to the few jets of water emanating a slightly warmer stream of water. We quickly left - this is worse than our local community swimming centre. We head back to the room to enjoy the cast iron bath instead. At least th
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 12, 2025
I have been to Charlton house three times over the years, not since it was taken over by Montigo Resorts and can honestly say the experience is wonderful. We were the first customers to eat at the Tigo outdoor restaurant and the BBQ was delightful- we enjoyed the Lamb Koftas, Pulled pork, Mac n Cheese and Slaw. The spa treatments were delightful, special shout out to Christina, and the lovely check in spa lady who used to work for BA! Great time all round and will be back ❤️
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 1, 2025
Despite several emails, and 0 response, it appears I may have better luck at a resolution through voicing my complaints, and quite frankly horrific experiences, here on Tripadvisor. All I could prewarn before reading the below, is if your considering investing in a membership, please first consider some of the close by competitors, and stay as far away as possible (unless you enjoy facilities in disrepair, frequently being denied access due to 'closed access for private weddings' and incredibly poor customer care). So to begin, I have been a member for 3 or 4 years now, when I joined it was a convenient location for gym/spa access, and the price was incredibly reasonable. This was whilst under old management. When Montigo took over, facilities were closed for weeks whilst renovation was underway. Said renovation left thick glue marks all over the sauna, sauna hand rails which collapsed frequently when used (a sign was literally stuck up for weeks requesting members not to use handrails, seems counterproductive), the steam room does not work and quite frankly smells like feet, the pool is closed almost permanently, and when it is open for use, it's freezing cold. Oh - and the brand new plunge pool is the size of a wheelie bin - and how much compensation did members receive for the 3 weeks while all of this was underway (in which time, we were still paying), none, in fact, they then requested we pay more money to replace our wristbands with new aesthetically pleasing Montigo branded bands. Needless to say, my first complaint surrounding this issue was unheard for many weeks. The prices then saw a huge hike - membership shot from £60 a month to over £100. I would have no issue with this if the facilities had improved, or even just maintained standard, but to pay more for services I truly believe would not pass a health and safety check (that's if they are working that day) is quite frankly appalling. So on to my most recent complaint, seeing as it is being actively ignored. 2 weeks ago we received an email to inform us the spa and gym would be closed this weekend, all weekend, for a private wedding. I do assume this wedding was booked quite a bit in advance of these two weeks, so thank goodness they remembered to let us know. Better late then never, right? Although we have paid to use the facilities this weekend, unfortunately we are not allowed in. Imagine that, paying for a new car and being told by the dealership actually, you aren't allowed to drive it this weekend, we'd like to hire it out as an Uber, sorry. Almost laughable, but not as laughable as lining your pockets with money for a service you are refusing to provide. Illegal, as not contractually agreed, and unlike many of the day to day inconveniences, I do refuse to let this one slide. You are not a charity, and I am not in a charitable mood. Now, I can see on previous reviews (i.e, one gentleman stating your hot tub was less active then a fart in a bath), you have slated their u
L‍e‍n‍r‍o‍y
April 28, 2025
Incredible property. Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.
S‍t‍e‍w‍a‍r‍t
April 26, 2025
Fantatastic bed and bathroom...
S‍a‍r‍a‍h‍ ‍C
March 24, 2025
Definitely go for a superior room. Ours had an oak four poster bed and was massive! Beware the hot water - it’s very hot ! A great location for exploring Somerset: Glastonbury, Wells, Street all a short drive away. We came for 3 nights - worth it.
M‍e‍H‍1‍9‍7‍3
March 23, 2025
Truly lovely overnight spa break. This was our third overnight visit to Charlton House. I'd bought an overnight stay (with breakfast) on a cracking Black Friday deal, which always helps. We were very pleased with our room (25), which had its own patio area leading out to the gardens. The room was spacious and comfortable. There were no maintenance issues. The decor is 'shabby chic', so much better than soulless modern hotel rooms. The overnight stay allowed us access to the spa until 9pm, which was a real treat. I've visited the spa numerous times and always enjoy it. Especially after dark, when the facilities are quiet. Part of our plans is the trip to Whitstones chippy for an eat in supper. Only 10 minutes away and great food Breakfast was included in the package and was very tasty. The continental breakfast options had diminished since Monitigo took over. However there was a full plate of hot breakfast and we left well fed. We enjoyed a second visit to the spa, before making the short trip home. What others haven't enjoyed - the decor - I feel makes the place relaxed and homely. I will be looking out for another offer to hopefully enable me to return in the autumn.
s‍a‍n‍d‍y‍b‍Y‍8‍3‍0‍4‍P‍Z
March 23, 2025
We've come back from a 2 night stay and have to say we had a great experience. On arrival my husband told the gentleman at reception it was his birthday and whilst we sat enjoying the complimentary tea and coffee in the garden he arranged to have chocolate truffles in the room ready for our arrival - this level of detail continued throughout the visit with lovely morning breakfasts and a super curry night last night...our room was lovely and quirky, with a shabby but beautifully stylish design. It opened up into the outdoor courtyard area where some elements of the spa were located providing us with direct access - today on our last day we got talking to Will, the SPA manager/ attendant and he was so knowledgable and helpful in explaining how to use the various components on offer for health benefits, guiding us and reassuring us in the use of the plunge pool even... yes, we plunged! Yes, it was cold! But great .. we loved our time here from start to finish and will definately be back... we topped our visit off today with a visit to Wells which is not far away, they have market days on Wednesdays and Saturdays - we highly recommend both!! ... and will definately be back.

Services & Amenities

Gym
Restaurant
Bar
Restaurant
Charlton House
Style: A la carte
Business hours: [Mon - Sun] 07:00-21:00
More Amenities
Internet
Indoor swimming pool
Parking
Business Services
Front Desk Services
Food & Drink
Public Areas
Health & Wellness
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 15:00–22:00
Check-out: 11:00–11:30

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
TypeContinental
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of £100.00 (approx. PHP 7,525.65) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: £50.00 (approx. PHP 3,762.83) per pet per stay

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

  • Opened: 1809
  • Renovated: 2023
  • Number of Rooms: 28
Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district, within a 5-minute drive of Kilver Court and Royal Bath and West Showground. This spa hotel is 15.2 mi (24.4 km) from Longleat Safari and Adventure Park and 15.9 mi (25.7 km) from Cheddar Gorge.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, wedding services, and a reception hall.

Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.

Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

Make yourself at home in one of the 28 guestrooms featuring refrigerators and DVD players. Complimentary wireless internet access keeps you connected, and Smart televisions are provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Frequently Asked Questions

What is the cancellation policy for Montigo Resorts Somerset at Charlton House?

The cancellation policy for Montigo Resorts Somerset at Charlton House varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Montigo Resorts Somerset at Charlton House?

Standard check-in time at Montigo Resorts Somerset at Charlton House is 15:00-22:00 and check-out time is 11:30.

What amenities and services are available at Montigo Resorts Somerset at Charlton House ?

Montigo Resorts Somerset at Charlton House offer top amenities and services include Sauna.

Does Montigo Resorts Somerset at Charlton House provide breakfast?

Yes, Breakfast is offered at Montigo Resorts Somerset at Charlton House. Breakfast option(s): Continental.

Can I bring my pet inside the Montigo Resorts Somerset at Charlton House?

Pets are allowed on request at Montigo Resorts Somerset at Charlton House. Charges may be applicable.

How far is the Montigo Resorts Somerset at Charlton House from the closest airport?

The closest airport is Bristol Airport, and it is about 40 mins from hotel by car (34.1 km).

Is airport shuttle service offered by Montigo Resorts Somerset at Charlton House ?

No, the Montigo Resorts Somerset at Charlton House doesn't offer airport transfer services.

About This Property

Nearest AirportBristol Intl. Airport
Distance to Airport34.06KM
Nearest Train StationCastle Cary Railway Station
Distance to Train Station10.7KM
Average Price FromPHP19020
Hotel Star Rating4