Montigo Resorts Somerset at Charlton House

On paper, it seemed to be the ideal getaway for us; a couple looking to unwind without the kids, but unfortunately turned sour the moment we arrived. We booked the Junior Suite - the second most expensive offering - for a single night as part of the 'suite retreat' package. As we went through the online checkout process the three-course dining option was displayed as an upsell, including the available menu. Okay, sure. We were planning to dine in the restaurant anyway and the menu appealed to us both. With £104 added to the bill, we completed the purchase, £388 lighter but all set. It started with high hopes; the resort was responsive to my request for afternoon tea instead of champagne - it'd be a shame to drink alone with my wife being pregnant. The resort contacted me quickly to discuss check-in times and to collect my details. A great start. Upon arrival, we entered the reception lobby amid a spat between hotel management and a group of guests. I don't know the full picture but I certainly agree with the guest perspective given our experience. We waited to be greeted, not particularly long, but longer than anticipated. The manager who greeted us was muddled - We explained who we were and that we had afternoon tea booked for 1 pm. We were told to wait until 1 pm whereby we would then be free to roam the resort. Odd, I'd of thought we'd be having afternoon tea at 1 pm seeing as that was the time we had booked. Alas, we waited in the reception area and were provided coffee - fair enough. As 1 pm bids farewell, we decided to speak with Crystal who seemed to be in control of the dining area and bar. She put us right - sat us down, arranged drinks and afternoon tea shortly followed. It was a decent spread, though rather weighted towards sweet treats with only four 'sandwiches' and no other savoury options. It was tasty enough but too much sugar. The waiter boxed the remaining sweet treats for us to enjoy later - brilliant. We head back towards reception to enquire as to when our room would be ready. It had been ready at 1 pm. Okay, understandable, we must have misinterpreted our first interaction at reception. We were shown to the 'Garden Room (30?)'; peaceful, removed from the main building and initially quite impressive. We unpacked and headed to the Spa - included in our booking - for a little relaxation and warmth. Unfortunately, this is the point where things go downhill quickly. Upon entering the spa the receptionist informed us that there had been a 'mare' - short for nightmare - and that both the jacuzzi and steam room(s) were out of order. We were however told that the pool and showers were still operational. Hmm. We stepped into a tepid 'pool', not big enough or deep enough to do more than potter around, clinging to the few jets of water emanating a slightly warmer stream of water. We quickly left - this is worse than our local community swimming centre. We head back to the room to enjoy the cast iron bath instead. At least th

I have been to Charlton house three times over the years, not since it was taken over by Montigo Resorts and can honestly say the experience is wonderful. We were the first customers to eat at the Tigo outdoor restaurant and the BBQ was delightful- we enjoyed the Lamb Koftas, Pulled pork, Mac n Cheese and Slaw. The spa treatments were delightful, special shout out to Christina, and the lovely check in spa lady who used to work for BA! Great time all round and will be back ❤️

Incredible property. Amazing property. Two day stay for next time for sure. Peter at the front desk was the perfect host.

Fantatastic bed and bathroom...

Truly lovely overnight spa break. This was our third overnight visit to Charlton House. I'd bought an overnight stay (with breakfast) on a cracking Black Friday deal, which always helps. We were very pleased with our room (25), which had its own patio area leading out to the gardens. The room was spacious and comfortable. There were no maintenance issues. The decor is 'shabby chic', so much better than soulless modern hotel rooms. The overnight stay allowed us access to the spa until 9pm, which was a real treat. I've visited the spa numerous times and always enjoy it. Especially after dark, when the facilities are quiet. Part of our plans is the trip to Whitstones chippy for an eat in supper. Only 10 minutes away and great food Breakfast was included in the package and was very tasty. The continental breakfast options had diminished since Monitigo took over. However there was a full plate of hot breakfast and we left well fed. We enjoyed a second visit to the spa, before making the short trip home. What others haven't enjoyed - the decor - I feel makes the place relaxed and homely. I will be looking out for another offer to hopefully enable me to return in the autumn.

We've come back from a 2 night stay and have to say we had a great experience. On arrival my husband told the gentleman at reception it was his birthday and whilst we sat enjoying the complimentary tea and coffee in the garden he arranged to have chocolate truffles in the room ready for our arrival - this level of detail continued throughout the visit with lovely morning breakfasts and a super curry night last night...our room was lovely and quirky, with a shabby but beautifully stylish design. It opened up into the outdoor courtyard area where some elements of the spa were located providing us with direct access - today on our last day we got talking to Will, the SPA manager/ attendant and he was so knowledgable and helpful in explaining how to use the various components on offer for health benefits, guiding us and reassuring us in the use of the plunge pool even... yes, we plunged! Yes, it was cold! But great .. we loved our time here from start to finish and will definately be back... we topped our visit off today with a visit to Wells which is not far away, they have market days on Wednesdays and Saturdays - we highly recommend both!! ... and will definately be back.